Your customers already told you they're leaving.
InsightStreamIQ reads every message, review and chat you receive — scores the sentiment, flags the churn risk, and tells you who to call back first.
I was charged twice for the same service and nobody has responded to my emails in three days.
Your prices went up again with no notice and I can get the same service cheaper elsewhere.
I've been bounced between departments for two weeks and I'm at the point of disputing the charge.
Thank you for the quick turnaround on my last request. Your team handled everything seamlessly.
Shoutout to your support crew for sorting out my account issue in minutes.
The new onboarding flow was so smooth, I was up and running in under ten minutes.
Thanks for refunding the duplicate charge so quickly, that was painless.
Booked my appointment through the new system and it took less than a minute.
I was charged twice for the same service and nobody has responded to my emails in three days.
Your prices went up again with no notice and I can get the same service cheaper elsewhere.
I've been bounced between departments for two weeks and I'm at the point of disputing the charge.
Thank you for the quick turnaround on my last request. Your team handled everything seamlessly.
Shoutout to your support crew for sorting out my account issue in minutes.
The new onboarding flow was so smooth, I was up and running in under ten minutes.
Thanks for refunding the duplicate charge so quickly, that was painless.
Booked my appointment through the new system and it took less than a minute.
Drag the handle — or just keep scrolling.
I was charged twice for the same service and nobody has responded to my emails in three days.
Your prices went up again with no notice and I can get the same service cheaper elsewhere.
I've been bounced between departments for two weeks and I'm at the point of disputing the charge.
Thank you for the quick turnaround on my last request. Your team handled everything seamlessly.
Shoutout to your support crew for sorting out my account issue in minutes.
The new onboarding flow was so smooth, I was up and running in under ten minutes.
Thanks for refunding the duplicate charge so quickly, that was painless.
Booked my appointment through the new system and it took less than a minute.
I was charged twice for the same service and nobody has responded to my emails in three days.
Your prices went up again with no notice and I can get the same service cheaper elsewhere.
I've been bounced between departments for two weeks and I'm at the point of disputing the charge.
Thank you for the quick turnaround on my last request. Your team handled everything seamlessly.
Shoutout to your support crew for sorting out my account issue in minutes.
The new onboarding flow was so smooth, I was up and running in under ten minutes.
Thanks for refunding the duplicate charge so quickly, that was painless.
Booked my appointment through the new system and it took less than a minute.
Most unhappy customers never complain. They just stop coming back.
But they almost always say something first — in a review, in a chat, in an email that never got a good answer. The signal is already sitting in your inbox. It's just buried under everything else.
Three steps from inbox to action
Import
Connect your shared support inbox for hands-off email sync, or drop in a CSV or JSON of reviews and chat logs. That’s the whole setup.
Analyze
Every message gets scored for sentiment, tagged with the emotion behind it, and checked for churn signals. Themes surface on their own.
Act
Flagged customers rise to the top with a suggested reply already written and ready to send.
Connect your inbox, or drop in a file.
Email arrives on its own. History comes in as a file. Either way every message is scored the moment it lands.
Email sync
Read-only on your shared support inbox.
Re: Thursday reschedule — third time
marcus.delgado@gmail.com
Invoice question on the $89 trip fee
j.okafor@brightpathhvac.com
Tech was great — thank you!
priya.nair@outlook.com
- Pulls the 25 most recent customer emails on every sync
- Duplicates skipped by message ID — run it as often as you like
- Read-only access. Nothing is ever sent from your mailbox
File import
CSV or JSON, reviews, chats, exports.
Analyzed
312
Flagged
18
Themes
11
- Drag in a year of Google reviews and backfill your baseline
- Sentiment, emotion, intent and red flags written on every row
- Same pipeline as email — one inbox, one set of numbers
Everything you need to read the room
Sentiment Dashboard
See the whole picture at a glance.
Message Inbox
Filter by sentiment, source or red flag.
Analytics
Track how sentiment moves over 7, 30 or 90 days.
AI Search
Ask a question in plain English.
Ask your inbox a question.
No filters, no query builder. Type what you actually want to know.
- Three customers show escalation language and a pending dispute — prioritize a personal call back today.
- Frustration clusters around pricing and slow response times over the last 14 days.
Insight is step one. Getting someone to act is the product.
InsightStreamIQ ships the whole operating layer — internal alerts, roles, rules and admin governance — not just a sentiment chart.
Escalate to a human, not a spreadsheet.
Urgent, attention and normal priorities with channels, assignees and threaded replies — so the churn risk lands on a named person in seconds.
- Avg. response
- 14 min
- Saves / month
- 9
- Seats
- Unlimited
1 urgent · 1 needs attention
Karen Delgado is threatening to cancel the annual plan after a second missed window. Sentiment −0.82. Someone needs to call.
Assigned to Marcus Bell · 2 replies
Three reviews this week mention the $89 trip fee not being disclosed up front.
Everyone sees the same customer. Not the same buttons.
Four roles, unlimited seats. Give dispatch the inbox, give the consultant the charts, keep deletes with the owner.
Drew Bunkley
General Manager
Billing, workspace settings, delete history, invite anyone.
Renata Silva
Service Manager
Approves AI replies, sets alert rules, assigns escalations.
Marcus Whitfield
Dispatch Lead
Works the inbox, drafts replies, posts to Huddle.
Priya Nair
Marketing Consultant
Reads dashboards and themes. Changes nothing.
Built for the people closest to the customer
Support teams
Know which conversations need a human before they turn into a public review.
Agencies
Show clients what their customers actually think, with evidence instead of opinions.
Local service businesses
One owner, a hundred reviews, no time. See what matters in thirty seconds.
Tell us about your inbox.
We'll have it scored in a day.
Send this over and it lands straight in our team's Huddle board as an open request — no autoresponder, no queue. A real person reads it and replies to set up your workspace.
- Reply within one business day
- We import your first 500 messages for you
- No card, no contract to start